The entire lifecycle of CRM solutions
We provide the entire lifecycle of CRM solutions — from initial business need assessment to implementation of new capabilities as your business grows and changes.
Salesforce makes revolutionary business applications, served from the cloud, designed to help you generate leads, get new customers, close deals faster, and sell, service, and market smarter. It all adds up to growth — and possibly the need for more office space.
Salesforce.com services
Our team of consultants bridges the gap between your business processes and technology. By leveraging our methodology, we waste no time reinventing the wheel. We provide the entire lifecycle of Salesforce.com solutions — from initial business need assessment to implementation of new capabilities as your business grows and changes.
Key elements include:
- Discovery, mapping and modeling of sales or support business processes
- Early prototyping of new processes
- Detailed project plan
- ROI/TCO analysis in the discovery and project phases
- Customization to enable best practice sales, marketing or support processes
- Migration from legacy on-premise systems and integration with other core systems
- IT and business user training and change management
- Customized development
- On-site training, maintenance and support
Our team of CRM configuration and customization experts help you get up and running on CRM quickly and with the least cost possible. From simple to highly complex CRM requirements, our team has extensive experience building custom solutions — such as integrating a Verizon call center with NY SBS's Dynamics CRM for seamless call tracking, customer creation and lead creation.